With one of the largest service departments in the industry, our engineers have the appropriate electronic qualifications and are trained by the respective principal. All engineers have been in the industry for many years thus obtaining vast experience and specific engineers are dedicated to specific equipment.
Spare parts and labor are provided free of charge (FOC) during the warranty period of equipment. Suppliers and/or our company may offer extended warranties at reasonable rates.
Routine spares and service kits are carried in our warehouse thus are available ex-stock. Spares that are of an extreme nature will be flown in immediately.
Post-warranty service contracts are available for equipment where two options available:
|A) PREVENTATIVE MAINTENANCE:||B) FULL MAINTENANCE:|
|Includes:||2 Services per annum labour and travel.||2 Services per annum, labour, travel and parts.|
|Excludes:||Spare parts, negligence, Acts of God, or misuse.||Negligence, Acts of God, or misuse|
|Response times:||Telephonic response within the hour.||Telephonic response within the hour.|
|Site response between 4 – 24 hours (site||Site response between 4 – 24 hours (site|
|Site Response||Dependant). If a call was received before||Dependant). If a call was received before|
|11h00, same day response would apply.||11h00, same day response would apply.|
|If a spare part is not in stock, where applicable,||If a spare part is not in stock, where applicable,|
|Spare Parts||either it will be available within 7 working days,||either it will be available within 7 working days,|
|Or a loan unit will be supplied.||Or a loan unit will be supplied.|
|A one-year agreement may automatically be|
|Other||renewable for an additional 2 years at the|
|Advantage:||All basic maintenance covered including labor||All inclusive.|
|Disadvantage:||No parts included.||Nil.|