What We Do
We supply diagnostic equipment and consumables to medical researchers, hospitals and science industries.
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Sales & Distribution
We sell, supply and service the clinical diagnostics, medical and research fields of the human sciences with “High Tech” equipment and associated consumables.
Technical Experience
With one of the largest service departments in the industry, our engineers have the appropriate electronic qualifications and are trained by the respective principal.
Modern Warehouse
Our warehouse is a modern, up-to-date structure with a capacity of approximately 2,000m², facilitating the prompt and efficient movement of inventory.
Customer Support
Customer service is a premium emphasis and this will allow future goodwill and sales opportunities. Customer needs are serviced periodically and our approach to this is fundamental.
Supply & Delivery
Our warehouse is a modern, up-to-date structure with a capacity of approximately 2,000m², facilitating the prompt and efficient movement of inventory.
The staff in this facility all have warehouse and distribution backgrounds and experience, so are well versed in the importance of accuracy and speed, ensuring each section runs efficiently. It is split into 3 areas being receiving; Inventory and Dispatch with each area controlled by a supervisor and are overseen by a warehouse manager. All stock receipts and dispatch are controlled in accordance with Standard Operating Procedures (SOP). Personnel receive on-going training relative to requirements including machinery.
Maintaining adequate stock levels on site and in our warehouse is important. These levels are based on estimated usage of products by our customers. Inbound stock is monitored to ensure it is received within the required time frame and compliance.
Our company remains responsible for direct deliveries. Delivery times on diverse items will differ based on requirements. Timely and accurate deliveries are important and co-ordination is necessary to ensure a comprehensive schedule to suit the customer. We utilize appropriate courier companies to perform the deliveries throughout Kenya. Our Business director is a qualified Medical Technologist and therefore understands the logistics.
Technical Maintenance
With one of the largest service departments in the industry, our engineers have the appropriate electronic qualifications and are trained by the respective principal. All engineers have been in the industry for many years thus obtaining vast experience and specific engineers are dedicated to specific equipment.
Spare parts and labor are provided free of charge (FOC) during the warranty period of equipment. Suppliers and/or our company may offer extended warranties at reasonable rates.
Routine spares and service kits are carried in our warehouse thus are available ex-stock. Spares that are of an extreme nature will be flown in immediately.
Post-warranty service contracts are available for equipment where two options available:
| A) PREVENTATIVE MAINTENANCE: | B) FULL MAINTENANCE: | ||
| Includes: | 2 Services per annum labour and travel. | 2 Services per annum, labour, travel and parts. | |
| Excludes: | Spare parts, negligence, Acts of God, or misuse. | Negligence, Acts of God, or misuse | |
| Response times: | Telephonic response within the hour. | Telephonic response within the hour. | |
| Site response between 4 – 24 hours (site | Site response between 4 – 24 hours (site | ||
| Site Response | Dependant). If a call was received before | Dependant). If a call was received before | |
| 11h00, same day response would apply. | 11h00, same day response would apply. | ||
| If a spare part is not in stock, where applicable, | If a spare part is not in stock, where applicable, | ||
| Spare Parts | either it will be available within 7 working days, | either it will be available within 7 working days, | |
| Or a loan unit will be supplied. | Or a loan unit will be supplied. | ||
| A one-year agreement may automatically be | |||
| Other | renewable for an additional 2 years at the | ||
| Applicable increase. | |||
| Advantage: | All basic maintenance covered including labor | All inclusive. | |
| And travel. | |||
| Disadvantage: | No parts included. | Nil. | |
Training
Our factory trained sales staff and engineers will share all the required knowledge to prepare the relevant hospital/laboratory staff in the operation and maintenance of the relevant equipment.
Medical Products
- On site applications training (where necessary). 3 levels: basic, advanced and follow up (e.G. Ventilators). From nurses and technologists to doctors.
- Technical and physiological application (where necessary). ± 2 hours per session (where necessary).
- 2 hours could be next to bed.
- Manuals and notes available
- No additional costs. Training calls are included.
- Factory trained staff.
- Refresher courses twice yearly if required.
Laboratory Products
- Training programmes will be conducted on installation.
- Training will not incur any additional costs if refresher training if required.